Contact us

How to reach the Check One Check Two AI team about a video, an order, a refund, or your data.

Email

Email us at support@checkonechecktwoai.com. A real person reads every message.

Help with a video or an order

To help us find your video or payment quickly, please include:

  • The email address you used to sign in or to pay
  • The date you made the video or the purchase
  • The quality you picked (480p or 720p)
  • A screenshot of any error message you saw

Refunds

If a video fails to generate, your credits come back to your account automatically, so you don't need to contact us. For anything else about payments, see our Refund Policy.

Privacy and data requests

To ask what data we hold about you, or to have your photos, videos, or account deleted, email us from the address on your account. Our Privacy Policy has more details.

Rights holders and takedown requests

Check One Check Two AI is an independent tool. If you hold rights to content shown on this site, or you believe a video made with it uses your likeness without your consent, email us at support@checkonechecktwoai.com. Tell us what the content is, where you saw it, and why you're asking us to act. We review every request and remove content when appropriate.

Press and partnerships

For press or partnership inquiries, email support@checkonechecktwoai.com with "Press" or "Partnership" in the subject line.